Shipping Policy

Shipping policy - Les Cafés Européens

1. Shipping service provider :

Les Cafés Européens has chosen to partner with Canada Post to ensure reliable and timely delivery of our products to your door.

2. Processing your order:

Our commitment is to prepare and ship your order as quickly as possible. Therefore, once your order has been validated, we make every effort to have your package ready for shipment within 1-2 business days. We will contact you if delays beyond our control occur. 

3. Delivery times :

Once your order has been handed over to Canada Post, delivery times vary according to destination:

Local: Delivery is made on the business day following receipt of your package by Canada Post.

Regional: Your parcel should reach you within 3 working days of receipt by Canada Post.

National: For more remote destinations, please allow up to 7 working days after Canada Post has received your package.

4. Order tracking :

A tracking number will be provided as soon as your order is shipped. This allows you to track your package in real time via the Canada Post website.

5. Important note:

The above delays are estimates based on information provided by Canada Post. Les Cafés Européens cannot be held responsible for delays caused by circumstances beyond our control or by problems with Canada Post.

6. Returns :

The respect and satisfaction of our customers is always at the heart of our business. If you encounter a problem with your order, please do not hesitate to contact us by e-mail at commande@cafeseuropeens.com. If possible, please include your invoice number and a description of the problem. You will receive an acknowledgement of receipt within 1-2 working days of sending your e-mail. We'll get to the bottom of your problem and find the most practical and efficient solution so you can enjoy a good cup of coffee in the comfort of your own home. 

We would like to thank you for your confidence in us, and we will do our utmost to ensure that you can enjoy our wonderful coffees in the best possible conditions.